Privacy policy

Last Updated: May 22, 2026
At Terramama (“Terramama”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.terramama.ca, place an order, subscribe to our newsletter, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect
We collect two categories of data to provide you with our services:
  • Personal Information: When you place an order, create an account, or contact us, we collect your name, email address, phone number, shipping/billing addresses, order history, and secure payment details.
  • Automatically Collected Information: When you browse our store, we automatically log your IP address, browser type, device information, pages visited, time spent on the site, and tracking data via cookies.
2. How We Use Your Information
We use your data strictly to operate our business efficiently, including:
  • Processing, fulfilling, and shipping your postpartum care orders.
  • Sending automated order confirmations and tracking updates.
  • Providing responsive customer service and technical support.
  • Preventing fraudulent transactions and unauthorized site access.
  • Sending promotional emails and marketing content (only if you explicitly opt-in).
3. Email Marketing & Canadian Anti-Spam Legislation (CASL)
In strict compliance with CASL, we only send marketing communications to users who have provided explicit consent.
  • Content: Our emails include product launches, promotions, and postpartum educational content.
  • Opt-Out: You can instantly unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.
4. Secure Payment Processing
All payments made through our store are processed securely by certified third-party payment providers (including Shopify Payments, PayPal, and Shop Pay).
  • Terramama does not store or have access to your full credit card number or raw financial data on our servers.
5. Cookies and Tracking Technologies
We use cookies, pixels, and web beacons to enhance your shopping experience, remember your cart items, analyze traffic via Google Analytics, and serve personalized advertisements. You can disable cookies directly through your internet browser settings, though doing so may disable certain features of our shopping platform.

6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share essential data with trusted service providers who help us run our store, including:
  • E-commerce Platform: Shopify and its integrated applications.
  • Logistics: Shipping carriers (e.g., Canada Post, UPS) to deliver your packages.
  • Marketing: Email marketing platforms and website analytics providers.
7. Data Security & Canadian Privacy Rights
We implement rigorous technical and physical safeguards to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Depending on your province, you have the right to access the personal data we hold, request corrections, or request complete deletion of your records.
  • Quebec Residents (Law 25 Notice): In compliance with Quebec's Law 25, our privacy compliance infrastructure ensures that consent is explicitly gathered, and any automated data processing is strictly handled under data privacy mandates.
8. Children’s Privacy
Our website market is explicitly intended for adults and parents. We do not knowingly collect personal information from individuals under the age of 18.
9. Data Retention
We retain your personal information only as long as necessary to fulfill your orders, maintain accurate tax and accounting records, resolve potential disputes, and comply with Canadian legal obligations.

10. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect operational or legal updates. Changes take effect immediately upon being posted to this page.

11. Contact Our Privacy Officer
If you want to access, correct, or delete your personal information, or if you have any questions regarding our data practices, please contact us:
Terramama Privacy Support
  • Email: info@terramama.ca
  • Website: www.terramama.ca